Caring about Compliance
Meeting sector standards and regulations ultimately means safe, high-quality care. While the responsibility truly falls with teams and how they perform their jobs as well as the leadership, the actual ‘paperwork’ of compliance generally falls to one person. That’s a lot of pressure on somebody’s shoulders.
With DKJ Support Services in your corner, our expertise can help you tackle two of the key areas of health and social care compliance; Traditional Compliance and Health Inequalities.
We can help your organisation make sure it is CQC compliant by undertaking mock CQC audits, ‘deep dive’ into KLOEs, health and safety audits and mandatory training.
We also support health and social care organisations to become CQC registered which we know can be a lengthy, difficult process.
Other things we often get asked to help with include; Compliance Audit, Interim Management Support, Organisational Review and Implementation as well as Policies and Procedures.
Equality, Diversity & Inclusion
DKJ have extensive experience in this area within the public and private sector. We can help you with:
- Compliance with the Public-Sector Equality Duty including analysing, implementing and embedding equalities legislation and policy within public sector environments.
- Development, implementation and analysis of Equality Impact Assessments/Equality Analysis which has been recognised as national best practice and was presented by our directors at a recent Westminster Briefing session.
- Development, review and refresh of policies, strategies and statutory equality objectives
- Development and delivery of equality and diversity based training, learning and development.
Understanding the different health needs within local populations and how that impacts health services, has never been more important.
With a rise in long term conditions like dementia, tougher access to care for certain groups such as BAME women and wider determinants of health like housing and education affecting access to care, understanding local health inequalities is vital for better health and social care.
Health Needs Assessment for Hard to Reach/Seldom Heard Groups
DKJ was brought in to conduct social engagement with Hard to Reach communities including BAME women, LGBT older community, people living a learning disability, those with partial or full hearing loss, religious groups and wider BAME and LGBT groups within the Hull and East Riding area.
We have been able to engage these groups and communities to provide feedback on several health care service changes including a response to the Urgent Care Strategy and internal public sector working practices. We have also supported these groups, working with Humberside Police, in reporting hate crimes and incidents.
Setting Up Community Group Services
We have set up and mobilised services for community groups including the BAME women’s service, LGBT social network and the Hull and East Riding Equality Network.
Pre-Covid, Kiran was requested to be an expert speaker on Dementia Services for BAME and LGBT communities in the East Riding which included hosting a workshop for attendees at the Hull and East Riding Dementia Conference.
Coordinating Refugee Services
DKJ coordinated a Syrian Refugee Programme in the North West between 2017-2020.
Mock CQC Inspections
In early 2020, DKJ were commissioned by a CCG to undertake a 2-day mock inspection for each of their 24 GP practices. Many were at risk of either being rated ‘inadequate’ or ‘requiring improvement’ therefore the aim of the project was to work with each practice to make sure that they would rate as ‘good’ or ‘outstanding’.
Due to the pandemic, we were only able to complete 11 of the mock inspections. However, the feedback we received from each of the practices was that they had found the targeted approach to the onsite visit extremely helpful and the follow up action plan useful. Some of those initial GP practices have since gone on to be rated as ‘good’.