December 2024 Newsletter
Good morning
As we wrap up 2024, we want to take a moment to thank you – our wonderful clients and partners – for your support this year. It’s been a pleasure working with you, working with you on compliance challenges, regulatory changes, and improving service delivery.
We’re thrilled about what’s coming in 2025! From the launch of our DKJ Health Hub, giving you 24/7 access to essential healthcare resources, to CQC Pathfinder, our dedicated software for the CQC Single Assessment Framework, we’re here to make compliance easier than ever. And, of course, our full range of DKJ Masterclasses and free chats will continue to help you grow and thrive.
As always, our focus remains on helping you – whether it’s getting ready for CQC inspections or strengthening the operations of your practice, PCN, or private clinic.
If you have any questions or want to chat about anything, please get in touch with us any time!
Wishing you a merry Christmas and a joyful, successful 2025! 🎄
🔦 Introducing DKJ Health Hub: Your Essential Resource for General Practice! 🔦
At just £9.99 + VAT per month, the DKJ Health Hub is your all-in-one subscription for accessing the tools, guidance, and expertise you need to thrive in general practice. Here’s what you’ll get:
Exclusive Masterclass Access:
- Attend 5 Live Masterclasses annually, covering the latest insights and strategies in general practice.
- Enjoy unlimited access to recorded Masterclasses and pre-recorded resources to learn at your own pace.
Comprehensive CQC & Practice Resources:
- A robust library of policy and procedure templates, audit tools, and checklists designed to keep your practice compliant and efficient.
Dedicated Support:
- Get peace of mind with 12 months of access to the DKJ CQC Helpdesk, your go-to resource for expert guidance and assistance.
With DKJ Health Hub, you’ll save time, stay ahead of regulations, and gain valuable insights – all for less than the cost of your daily coffee!
Simply contact us at info@dkjsupportservices.co.uk for more information.
Make CQC Compliance Simple with CQC Pathfinder
Staying on top of CQC standards can be challenging, but it’s also a chance to improve the care and safety you provide to patients. That’s where CQC Pathfinder comes in: a user-friendly compliance software designed specifically for you!
CQC Pathfinder makes managing CQC requirements straightforward. It helps you handle self-assessments, organise evidence, and manage data, taking the stress out of compliance.
Here’s how CQC Pathfinder can help:
- Simplify Compliance: Easily carry out CQC self-assessments and meet mandatory requirements.
- Be Inspection-Ready: Securely store and manage your evidence, so you’re always prepared for inspections.
- Stay on Track: Create action plans, prioritise tasks, and monitor progress in real time.
- Get Personalised Support: Whether it’s guidance, a mock inspection, or readiness reviews, CQC Pathfinder offers tailored help for your practice.
CQC Pathfinder doesn’t just make compliance easier – it helps you improve your CQC rating and deliver better care.
With CQC Pathfinder, you’re not just getting software; you’re gaining a partner to guide you every step of the way.
Ready to simplify your compliance journey? Let CQC Pathfinder help you stay prepared and confident for your next CQC inspection.
To book a demo or to find out more, get in touch cqc@dkjsupportservices.co.uk
December's Masterclass Spotlight
Are you ready for the CQC Single Assessment Framework?
Wednesday 11 December 13:00 – 14:30
Join our Masterclass where we will cover:
- Overview of the SAF.
- The 34 Quality Statements.
- The I Statements.
- The We Statements.
- The 6 Evidence Categories – focusing on feedback from staff, patients and partners which makes up half of how CQC will inspect practices.
- Focus on Equity in Access (this is what CQC are looking at currently).
- Focus on Learning Environment (possibly the next area of focus).
Toolbox Tips and How to Answer the CQC Inspectors looking at significant events, safeguarding, patient population, reasonable adjustments, accessible information standard, equality, diversity and inclusion, patient engagement and feedback, complaints and leadership.
Who needs to be involved in CQC Inspections
Understanding CQC Inspections: What You Need to Know
The Care Quality Commission (CQC) is the independent regulator for health and social care services in the UK. Their primary role is to ensure healthcare services, like hospitals, GP practices, and care homes, provide safe, high-quality care. The CQC achieves this by setting standards, carrying out inspections, and publishing reports to assess whether providers meet these standards, helping maintain public trust and improve care quality.
Why Do CQC Inspections Matter?
CQC inspections are essential for monitoring healthcare quality. They identify areas for improvement and support providers in meeting required standards. Inspections ensure accountability, transparency, and good governance, and ultimately, protect patients.
Who Conducts CQC Inspections?
- CQC Inspectors: Trained professionals who evaluate care quality, safety, and compliance with regulations.
- Experts by Experience: People who’ve used health or care services offer valuable insights from the patient’s perspective.
- Specialist Advisors: Experts in specific healthcare areas, like pharmacy or mental health, help assess specialised services.
- Corporate Relationship Leads: These leads help multi-site providers maintain consistent care quality across all locations.
Who is Involved in a CQC Inspection?
- Service Managers and Directors: They are responsible for ensuring the service meets CQC standards and providing evidence of compliance.
- Frontline Staff: Nurses, healthcare assistants, and administrative staff play a crucial role in explaining how care is delivered.
- Patients and Families: Their feedback is key to understanding the quality of care and whether services meet patient needs.
Conclusion
CQC inspections are vital for maintaining high standards of care across healthcare services. By involving a range of experts, including inspectors, specialists, and patient representatives, the CQC provides a comprehensive assessment of care quality. Feedback from staff and patients plays a crucial role in helping providers improve and deliver safer, more effective care.
Contact us at cqc@dkjsupportservices.co.uk for anything you may need help with.
DKJ Chats December 2024
