Build a Skilled, Compliant and Inspection-Ready Workforce

Mandatory Training for
Healthcare Providers

We provide practical mandatory training aligned with the CQC framework and wider healthcare requirements, helping providers meet essential training standards, strengthen compliance and support safe, high-quality care. Our courses are tailored to the needs of GP Practices, GP Federations, Primary Care Networks, Private Clinics, Dental Practices and other regulated healthcare services.

Our training goes beyond simply meeting these standards. We focus on practical knowledge that teams can apply in their day-to-day roles, helping organisations strengthen governance, reduce risk and support continuous improvement.

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why healthcare teams
choose DKJ

12yrs

12 years experience training healthcare organisations

350+

Healthcare organisations supported

Supporting UK Healthcare Providers

Innovative General Practice Collaborative
Curo Health Logo
Conexus Healthcare
The Uplands Medical Practice logo

Training Tailored to Your Healthcare Organisation

Mandatory Training Support
within Healthcare

Whether you are preparing for registration, responding to inspection feedback or investing in workforce development, we can help you build a practical training programme that meets your organisation’s needs, supports your teams and contributes to safe, high-quality care.


Private Practices



Dental Practices



Physiotherapy Services



Cosmetic + Aesthetics Clinics


GP Practices



GP Federations



Primary Care Networks



Neighbourhood Teams


 

Not listed above? Don’t worry, get in touch and we’ll see if we can support you. 

Talk to a DKJ Training Specialist

Book a free 15-minute call with a DKJ training specialist to discuss how we can support you.

Book a Free 15-Minute Call
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Practical and Effective CQC Training 

Training Courses: Aligned to the CQC Single Assessment Framework

Our practical training helps healthcare teams understand their responsibilities, strengthen compliance and apply best practice in their day-to-day roles. Designed around the CQC Single Assessment Framework, our courses support organisations to strengthen governance, reduce risk and embed a culture of continuous improvement.

Explore our training course options below.

CQC Mandatory Training 

Team Training

CQC Mandatory Training 

CQC Mandatory Training 

Caring (by Quality Statement)

CQC Mandatory Training 

Responsive (by Quality Statement)

CQC Mandatory Training 

Effective (by Quality Statement)

CQC Mandatory Training 

Well Led (by Quality Statement)

Can’t find the course you’re looking for? We’d be happy to help.

Get in touch to discuss your training needs, and we’ll recommend the most suitable course for your organisation.

Talk to a DKJ Training Specialist

Book a free 15-minute call with a DKJ training specialist to discuss how we can support you.

Book a Free 15-Minute Call
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Built for healthcare organisations

CQC Team Training

Whether you are welcoming new team members, refreshing essential skills or addressing areas identified through audits, feedback or inspection findings, our training can be adapted to suit your organisation and workforce.

 

✓ Preparing for CQC inspection
✓ Strengthening governance
✓ Improving teamwork and communication
✓ Developing leadership capability
✓ Addressing improvement areas


On-Site Team Training



Virtual Training Sessions



Bespoke Training Programmes


Team Training Option

An Introduction to CQC

This practical workshop helps healthcare providers understand how the CQC assesses quality and what effective preparation looks like. You’ll gain a clear understanding of CQC expectations, Quality Statements and the practical steps needed to strengthen compliance, demonstrate good practice and prepare your team for inspection.

From £495 +VAT

What we’ll cover:

  • Overview of the four core functions of the CQC
  • What you need to know about CQC registration and how to check your compliance
  • Understanding CQC’s enforcement powers and publication responsibilities
  • Introduction to important Quality Statements and their relevance to your service
  • In-depth Inspection and Quality Statements
  • Detailed look at the CQC Single Assessment Framework
  • Deep dive into specific Quality Statements
  • Support to develop an action plan and improve compliance.
Select

Team Training Option

CQC Inspection Training

With the CQC Single Assessment Framework (SAF) now in place, practices need clarity, confidence, and practical tools to meet inspection standards. This session equips your teams to prepare effectively, demonstrate quality, and avoid costly compliance gaps.

From £495 +VAT

What we’ll cover:

  • The SAF in practice: Understand key changes, Quality Statements and what they mean for your service.
  • Evidence that matters: Learn what CQC looks for and how feedback influences inspection outcomes.
  • Understanding inspections: Explore planned and responsive assessments, triggers and key themes.
  • Practical preparation: Focus on workforce, governance, access, engagement and learning culture.
  • Interactive learning: Use CQC Pathfinder to practise inspection questions and build confidence.
Select

Talk to a DKJ Training Specialist

Book a free 15-minute call with a DKJ training specialist to discuss how we can support you.

Book a Free 15-Minute Call
Choose training

Mandatory Training with Healthcare

Mandatory Training Courses:
CQC Single Assessment Framework

Our CQC mandatory training courses help healthcare teams understand their responsibilities, strengthen compliance and develop the skills needed to deliver safe, effective and person-centred care. 

Explore our training courses by CQC quality area:

CQC Mandatory Training 

Safe

Supporting safer care through confident and knowledgeable teams.

Our Safe training courses help healthcare providers identify risks, protect patients and create a culture where safety is everyone’s responsibility.

From £495 +VAT

Available training sessions include:

  • Safeguarding Adults: Help your team recognise, respond to and report safeguarding concerns while understanding their responsibilities in protecting vulnerable adults.
  • Children’s Safeguarding: Develop staff confidence in identifying concerns and following the correct procedures to protect children and young people.
  • Infection Prevention and Control: Understand key infection prevention principles and practical steps to reduce risks and protect patients, staff and visitors.
  • Health & Safety Awareness: Support staff to identify workplace risks, understand responsibilities and promote safer working environments.
  • Medicines Optimisation: Understand how effective medicines management supports patient safety, quality improvement and CQC expectations.

Quality Statements: Learning Culture, Safeguarding, Safe Environments, Safe and Effective Staffing, Infection Prevention and Control and Medicines Optimisation.

CQC Mandatory Training 

Caring

Developing compassionate, respectful and person-centred teams.

Our Caring training helps teams provide better experiences by improving communication, understanding individual needs and building positive relationships.

From £495 +VAT

Available training sessions include:

  • Customer Service in Practice: Develop communication skills to improve patient experience, handle enquiries effectively and create a welcoming environment.
  • Managing Difficult Conversations: Build confidence in handling sensitive discussions, resolving conflict and maintaining positive relationships.
  • Cultural Awareness: Help teams understand how culture influences communication and care, supporting equality, inclusion and person-centred practice.
  • Wellbeing & Resilience in Practice: Support staff wellbeing by developing practical strategies to manage challenges and build team resilience.

Quality Statements: Kindness, Compassion and Dignity and Workforce Wellbeing and Enablement. 

CQC Mandatory Training 

Responsive

Helping services understand and respond to people’s needs

Our Responsive training supports healthcare teams to improve access, listen to feedback and deliver services that reflect the needs of their communities.

From £495 +VAT

Available training sessions include:

  • Population Health Management & Reducing Health Inequalities: Understand how data and local insights can help identify needs, improve access and reduce inequalities.
  • Understanding Your Patient Population: Learn how to use feedback and intelligence to develop more responsive and effective services.
  • Accessible Information Standard: Understand how to identify and support communication needs to ensure patients can access care effectively.
  • Reasonable Adjustments: Learn how to remove barriers and support equitable access for patients and staff.
  • Patient Feedback & Complaints: Develop practical approaches to gathering feedback, responding effectively and using learning to improve services.
  • Patient Participation Groups: Learn how to engage patients and use their experiences to influence service improvement.

Quality Statements: Care Provision, Integration and Continuity, Providing Information, Listening to and Involving People, Equity in Experiences and Outcomes.

CQC Mandatory Training 

Effective

Building skilled teams that deliver high-quality care

Our Effective training courses support staff development, teamwork and consistent delivery of safe and effective care.

From £495 +VAT

Available training sessions include: 

  • Practice HR: Training & Appraisals: Understand how effective development plans and appraisals support staff growth and service improvement.
  • Care Navigation: Help teams guide patients to appropriate services, improve access and support efficient care pathways.
  • Consent to Care and Treatment: Understand the principles of valid consent and how to support patient rights and informed decision-making.
  • Clinical Supervision for Clinicians: Develop reflective practice, professional accountability and approaches that strengthen clinical standards.

Quality Statements: Staff, teams and Services Work Together and Consent to Care and Treatment.

CQC Mandatory Training 

WELL LED

Strengthening leadership, governance and organisational culture

Our Well-led training supports healthcare leaders and teams to develop effective systems, improve decision-making and create a culture of continuous improvement.

From £495 +VAT

Available training sessions include:

  • Vision, Mission & Values: Learn how clear values and direction support culture, engagement and organisational success.
  • Business Planning & Succession Planning Develop practical approaches to future planning, workforce sustainability and service development.
  • Practice Governance: Understand the systems and processes that support accountability, quality and regulatory compliance.
  • Practice Finance: Build confidence in understanding financial planning, resources and sustainability.

Quality Statements: Shared Direction and Culture, Capable, Compassionate and Inclusive Leaders, Freedom to Speak Up, Governance Management and Sustainability and Partnerships and Communities.

Can’t see the training course you need?

Book a free 15-minute consultation with a DKJ training specialist to explore a tailored training programme designed around your organisation’s needs.

Book a Free 15-Minute Call

What it’s like working with us

What Clients Have to Say

Review

A great webinar...highly recommend

The CQC Single Assessment Framework webinar I attended, covered the CQC’s plans and how this new framework is different to the CQC’s previous inspection process. The detail was highly relevant and prompted me to explore with my colleagues and staff, the key areas for the CQC and the essential evidence the CQC will expect from our GP Practice. A great webinar and very thought provoking and highly recommended for GP Practice Managers and staff involved in the CQC Planning process.

PG

Paul Gomm

Practice Manager, Chapel Row Surgery

Review

Great facilitator, and the content was great too.

Today’s supervision training was brilliant. Dr Rankin was such a great facilitator, and the content was great too. Good interation, and really great people working together. Heard a lot of information from other delegates about what’s working/not in Primary Care.

AB

Anna Baker-Barnes

Dudley & Netherton PCN

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Mandatory Training FAQ’s

Everything you need to know about
CQC Mandatory Training, answered.

CQC mandatory training helps healthcare teams develop the knowledge and skills needed to deliver safe, effective and high-quality care. Training supports providers in meeting regulatory expectations, strengthening governance and demonstrating that staff are competent and supported in their roles.

Our training is designed for healthcare providers including GP Practices, Primary Care Networks (PCNs), Private Clinics and other regulated healthcare organisations. Courses can be adapted for clinical teams, non-clinical staff, managers and leaders.

The CQC does not prescribe one universal list of mandatory training courses for all providers. Organisations are expected to identify training needs based on their services, risks, staff roles and the needs of the people they support.

Our training helps providers address key areas aligned with CQC expectations and their own workforce development needs.

Yes. We understand that every healthcare provider is different. Training can be tailored around your organisation’s services, workforce needs, improvement priorities and areas identified through audits, feedback or inspections.

Yes. We provide team training designed to bring staff together, improve consistency and ensure everyone understands their role in delivering safe and effective care.

Sessions can support new staff induction, refresher training, quality improvement plans or inspection preparation.

Got a question we haven’t answered? Ask us using our enquiry form or call us on 07968 100276.

DKJ CQC EXPERTS

Meet the DKJ Leadership Team

Co-CEO

Kiran Johnson

Specialist in primary care, CQC compliance and healthcare growth strategy.

Co-CEO

Damian Johnson

Specialist in service improvement, operational reviews, bid management and healthcare business development.

Operations Manager

Claire Wilkinson

Experienced in healthcare operations, project delivery and primary care transformation.

Ready to Help

Need help choosing the right training? Let's have a 15-minute Chat.

Need a little help finding the right training? Have a quick chat with our team and we’ll help you find the best option for your organisation.

Book a Free 15-Minute Call
Or call 07968 100276

350+ healthcare organisations registered

•

12 year + training experience

•

Healthcare focused since 2015