Primary Care Transformation & Business Support

NHS Primary Care Business Support

Primary Care teams are under constant pressure to deliver today while preparing for the challenges ahead. Whether you’re managing a GP Practice, GP Federation, Primary Care Network, Neighbourhood initiative or wider Primary Care service, finding the time and capacity to deliver improvements can be difficult.

At DKJ Support Services, we work alongside Primary Care organisations to provide practical, hands-on support across interim management, projects, governance and facilitation. With experience working exclusively within healthcare, we understand the challenges you face and provide the expertise needed to help you move priorities forward.

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Contact for pricing

Why Primary Care Teams
choose DKJ

12 Yrs+

Supporting Primary Care since 2015

350+

Healthcare organisations supported

Trusted within Primary Care

Curo Health Logo
Conexus Healthcare
Innovative General Practice Collaborative
The Uplands Medical Practice logo

We are Healthcare-Focused Specialists

Specialist Support within
Primary Care Organisations

We support GP Practices, Primary Care Networks (PCNs), GP Federations, Neighbourhood Teams and other Primary Care providers. Because we work exclusively within healthcare, we have a deep understanding of the operational, strategic and governance challenges facing today’s Primary Care organisations. Here’s a snapshot of how we can support you. 

Support option

Interim Capacity + Management

Support option

Project Support

Support option

PCN and Neighbourhood Stock Checks

Support option

General Practice Facilitation

Support option

Governance Support

How can we support you? Let's chat

Whatever challenges you’re facing, we’re here to provide practical support. Book a free 15-minute call to see how we can help.

Book a Free 15-Minute Call
Contact for pricing

Specialist Interim Support for Primary Care

Primary Care Interim
Capacity & Management

Primary Care organisations are constantly balancing operational pressures, workforce challenges and the need to deliver ongoing improvements. When additional capacity is needed, bringing in experienced support can help maintain momentum, provide stability and ensure important priorities continue moving forward. Our interim support can help with:

Covering Capacity Gaps

Providing experienced support when your team has temporary vacancies, increased demand or limited resource.




Supporting PCN & Practice Management

Helping manage operational priorities, coordinate activity and provide additional expertise to support effective delivery.



Delivering Key Priorities

Providing the capacity needed to progress important initiatives alongside the ongoing demands of Primary Care, such as workforce support, developing business cases, team development and more.

Supporting Periods of Change

Helping teams navigate transitions, new ways of working and evolving priorities with practical healthcare experience, including workforce planning, service development, funding support and more.

Would you like a quote? The cost of interim support depends on the type of assistance you need and how long you need it for. Get in touch to discuss your requirements, and we’ll provide a clear quote.

Looking for interim support? Let's chat

We’re here to provide practical support. Book a free 15-minute call to see how we can help.

Book a Free 15-Minute Call
Contact for pricing

Built for healthcare, not generic businesses

Project Support

General practice is under increasing pressure, from rising demand and workforce challenges to estates constraints and changing national priorities. We work alongside GP Practices, Primary Care Networks and system partners, providing practical, hands-on support to help organisations overcome challenges and deliver meaningful improvements.

Project Support

GP Practices

  • Operational support: HR, finance, data protection, patient engagement, staff engagement and CQC compliance.
  • Workforce support: Staffing reviews, and undertaking clinical supervision and appraisals where required.
  • Support through mergers and novation: Workforce and legal coordination.
  • Practice-specific team development: Visions and values, team wellbeing, and CQC awareness and governance reviews.
  • Leadership and development programmes: Delivered to over 200 GP Practices as part of their Protected Learning Time (PLT).
  • Wellbeing advice and support: for practice staff.

Project Support

Primary Care Network (PCN) Support

PCN Governance Reviews: Governance reviews, Network Agreements, policies and governance arrangements.

Workforce Planning, Recruitment and ARRS Support: Workforce planning, recruitment, retention and supervision of ARRS staff.

Data, Population Health and Service Development: Using PCN data to support population health and develop services at scale.​

Business Cases and Funding Support: Developing business cases to secure funding for patient services.​

PCN Incorporation and Strategic Planning: Supporting incorporation, strategic planning, and future development.​

System Migration and Digital Transformation: Delivering system migrations, including TeamNet, across practices.​

Neighbourhood Working and Collaborative Partnerships: Supporting collaboration between PCNs and GP Federations.​

Service Effectiveness and Efficiency Reviews: Reviewing insourced and outsourced services to improve efficiency.​

Project Support

GP Federations

Relationship Building: Building trust, collaboration and a shared vision across practices.​

Governance Structures: Designing compliant governance frameworks, constitutions and articles.​​

Board Development: Recruiting and developing Board Directors with clear roles and accountability.​

Clinical Leadership: Embedding clinical leadership and governance from the outset.​

Beyond initial set-up, we continue to support established Federations with:

Contract Bid Support: Supporting GP Federation bids, including APMS contracts and services.​

Governance Reviews: Reviewing clinical governance and leadership structures.​

Succession Planning: Supporting sustainable leadership and future resilience.​

Leadership Programmes: Delivering leadership and management development for clinical and strategic teams.​

Project Support

Neighbourhood Working & Wider Stakeholder Support

  • Data & Insight: Using population health data to identify need and priorities.
  • Partnership Building: Bringing partners together to deliver shared priorities.
  • Business Case Development: Building cases for investment and service change.
  • Service Design & Mobilisation: Turning insight into effective community-based services.

Wider Stakeholder Support

  • Contract Support & Management: Supporting providers with Primary Care contracts and commissioned services.
  • Stakeholder Engagement: Building collaboration across providers, ICBs and Neighbourhoods.
  • Mentoring Programmes: Delivering mentoring support for GP Practice staff.
  • Leadership & Development: Delivering practice and PCN leadership programmes.
  • Primary Care Events: Hosting events supporting Neighbourhood and PCN development.

Would you like a quote? Whether you need help with a single project or ongoing support, we’ll tailor our services to your organisation. Get in touch to discuss your requirements and we’ll provide a clear quote.

Have a project to deliver? Let’s chat

Let’s talk about how we can support your project priorities. Book a free 15-minute call.

Book a Free 15-Minute Call
Contact for pricing

Understand where your PCN or Neighbourhood Team is today

PCN & Neighbourhood Stock Checks

Gain a clear understanding of where your PCN or Neighbourhood Team is today and where improvements are needed. Our stock checks assess your current position, identify strengths and challenges, and highlight practical priorities to support future planning and development.


Leadership & Partnerships

Reviewing leadership, collaboration and relationships across practices, partners and Neighbourhood Teams.


Population Health & Integrated Working

Assessing how data, population health management and integrated working support better outcomes.


Governance & Resources

Identifying opportunities to strengthen governance, maximise resources and address potential risks.


Shared Vision & Capability

Helping teams build shared priorities, develop capability and strengthen collaborative working.


Community & Patient Focus

Supporting more integrated, community-focused services through stronger engagement with patients, communities and system partners.

Would you like a quote? Every PCN and Neighbourhood Team is different, so we tailor our stock checks to your needs. Get in touch to discuss your requirements and we’ll provide a clear quote.

Want to identify opportunities for improvement? Let’s chat

Understand where you are today, identify priorities for improvement and get practical insight to help your PCN move forward. Book a free 15-minute call. 

Book a Free 15-Minute Call
Contact for pricing

Primary Care Support Services

General Practice Facilitation

Strong collaboration is essential for successful Primary Care Networks and Neighbourhood Teams. We provide skilled, impartial facilitation to help practices work through challenges, align around shared priorities and make confident decisions that move your organisation forward. 

Governance & Team Development

Supporting leadership teams to strengthen governance, build consensus and navigate complex conversations with confidence.

Strategic Planning

Helping teams align priorities, improve collaboration and facilitate conversations that support future planning and decision-making.

Practice & PCN Engagement

Supporting stronger collaboration, communication and engagement across practices and network partners.

Neighbourhood Development

Helping teams explore neighbourhood health, integrated working and the evolving role of general practice.

Leadership Facilitation

Supporting leadership teams through facilitated workshops and away days that strengthen governance and improve decision-making.

Would you like a quote? Every organisation has different needs, so we tailor our support to your priorities. Get in touch to discuss the areas you’d like help with, and we’ll provide a clear quote.

How can we support you? Let's chat

Let’s talk about how we can support your priorities. Book a free 15-minute call.

Book a Free 15-Minute Call
Contact for pricing

Further Support for Primary Care Teams

General Practice Governance

Strong governance provides the foundation for effective Primary Care organisations. We help practices and networks review and strengthen their governance arrangements, ensuring roles, responsibilities, policies and processes are clear, effective and aligned with how teams work.

Vision & Values

Creating shared visions and values that guide decisions, strengthen culture and align teams.

Partnership & Network Agreements

Reviewing agreements to ensure they reflect how organisations work, support collaboration and provide clarity around roles and responsibilities.​

Governance Reviews

Assessing governance arrangements, policies and procedures to identify gaps and provide practical recommendations.

Policies & Procedures

Ensuring policies are current, practical and embedded into everyday operations.​

Would you like a quote? Every practice and organisation has different governance needs. Get in touch to discuss what support you need, and we’ll provide a clear quote based on your requirements.

How can we support you? Let's chat

Let’s talk about how we can support your priorities. Book a free 15-minute call.

Book a Free 15-Minute Call
Contact for pricing

What it’s like working with us

What Clients Have to Say

Review

Proud to have successfully achieved CQC registration

We are now proud to have successfully achieved CQC registration. While the process was both intensive and at times daunting, Alisha’s guidance made it manageable every step of the way. During our registration inspection, we were even described as “trailblazers,” with the inspector expressing interest in seeing how we continue to develop.

TL

Tracie Lee

Network Manager iGPc PCN 

Review

I was certainly better prepared for the CQC reinspection

Their support allowed me, as Business Manager, to stay focused on the key requirements for CQC registration. The service was tailored to our specific needs and the skill set within our team. We were very grateful for DKJ’s guidance throughout the CQC registration process.
 
Thank you!

MS

Michelle Slimm

Futuristic Ltd

Review

Always remained calm and worked out a solution

Sarah has been an absolute pleasure to work with. I found Sarah to be very professional and approachable throughout the process of supporting us with our CQC registration. Even when we were faced with a couple of challenges along the way she always remained calm and worked out a solution to the problem. 

JP

Penelope O'Hara

South Westminster Primary Care Network Business Manager 

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Primary Care FAQs

Straight Answers to the
Questions we hear most

We work with GP Practices, Primary Care Networks (PCNs), GP Federations, Integrated Care Boards (ICBs), Local Authorities, Training Hubs, Local Medical Committees (LMCs), and wider Neighbourhood partnerships. Whether you are an individual practice needing operational support or a system-wide partnership developing new services, we provide tailored support that reflects your specific circumstances and objectives.

We bring hands-on experience from working directly with GP Practices, PCNs, GP Federations and Neighbourhood partnerships across the country. Our approach is practical, collaborative and tailored to the realities of Primary Care. Rather than providing generic recommendations or off-the-shelf solutions, we work alongside clients to develop sustainable improvements that deliver measurable benefits for organisations, staff and patients.

Our support ranges from day-to-day operational challenges through to major organisational changes. This includes HR, finance, data protection, CQC compliance, workforce reviews, leadership development, patient and staff engagement, wellbeing support, governance reviews, website assessments, and support through mergers or practice novation.

We help PCNs make effective use of data, strengthen governance, develop workforce plans, improve capacity and demand management, and implement sustainable services. We also support PCNs with incorporation options, policy harmonisation, business case development, ARRS workforce supervision, neighbourhood working, and governance reviews that provide clear and practical recommendations.

We have supported the establishment of more than 30 GP Federations nationally, helping practices come together to create effective, well-governed organisations. Our support includes governance design, relationship building, board development, clinical leadership arrangements, bid writing, contract mobilisation, succession planning, and ongoing leadership development for Directors, Clinical Directors and Strategic Managers.

Our governance reviews assess agreements, policies, procedures, decision-making structures and wider governance arrangements against recognised good practice. We identify strengths, gaps and risks, then provide practical, prioritised recommendations that can be implemented realistically within the pressures of Primary Care. Our focus is on governance that supports effective service delivery, rather than governance for its own sake.

Got a question we haven’t answered? Ask it on the enquiry form or call 07968 100276.

DKJ CQC EXPERTS

Meet the DKJ Leadership Team

Co-CEO

Kiran Johnson

Specialist in primary care, CQC compliance and healthcare growth strategy.

Co-CEO

Damian Johnson

Specialist in service improvement, operational reviews, bid management and healthcare business development.

Operations Manager

Claire Wilkinson

Experienced in healthcare operations, project delivery and primary care transformation.

Ready to Help

Ready for Support?
Let's have a 15-minute Chat.

From interim management and project support to stock checks, facilitation and governance, DKJ works alongside Primary Care providers and teams to help organisations overcome challenges and deliver their priorities. If you need experienced support from a team that understands healthcare, get in touch.

Book a Free 15-Minute Call
Or call 07968 100276

350+ healthcare organisations registered

•

12yrs+ experience

•

Healthcare focused since 2015