August 2024 Newsletter
Good morning
As we move through the summer, many of you will be jetting away on family holidays but there is still plenty going on in the world of health and social care to keep us all busy!
Thank you to everyone who attended our Single Assessment Framework masterclass recently, if you missed it, don’t worry as we are running another one in September. As usual, we are running our free PCN Manager’s chat on the first Monday of the month, and our CQC in General Practice chat on the last Thursday of the month. You can book on to these via the Events Page on our website.
As always at DKJ, if you have any questions or want to chat about anything, please get in touch with us any time!
Bid Management: Preparing for your bid
Being appointed to key government and private frameworks in your sector boosts your marketing efforts and shows clients that you are a reliable and compliant service provider.
Tracking when key frameworks go out for tender and preparing in advance is relatively straightforward. Key preparation activities include:
- Review Previous Bids: Assess feedback to identify areas for improvement or strengths to build on.
- Attend Early Engagement Events: Gather crucial information and provide feedback, which could shape a more favourable process for your business.
- Update Policies: Ensure all key policies are current, signed, and include the next review date.
- Prepare Case Studies: Have at least three recent contract examples ready, with referees willing to provide positive feedback.
- Compile Examples: Create brief examples of excellent work, highlighting how you addressed issues or overcame challenges.
Following these steps will save time and reduce stress as you develop your bid. Need help preparing your bid? Get in touch at info@dkjsupportservices.co.uk
CQC Inspections
Did you know that 50% of how CQC will assess your service is through feedback?
CQC evaluates services based on six evidence categories, with half of these being feedback-related. Here’s a breakdown:
Patient Feedback
CQC gathers feedback from patients, their families, carers, and advocates. They collect this through:
- Phone calls, emails, and feedback forms
- Interviews with patients and local organisations
- Patient survey results
- Groups representing people who are more likely to have a poorer experience of care and poorer outcomes, those who have protected equality characteristics and unpaid carers
Staff Feedback
This is evidence from the people who work within the service and groups of staff who provide care to the patients, which could also include evidence from those in a leadership position. CQC considers:
- Staff survey results and direct feedback from staff to their employer
- Individual interviews or focus groups with staff
- Whistleblowing reports
Partner Feedback
CQC also values input from partner organisations. This includes:
- Interviews and engagement events with commissioners, other local providers, professional regulators, Royal Colleges, and multidisciplinary teams (MDTs)
At DKJ, we assist healthcare services in creating and analysing feedback surveys, hosting focus groups, and developing action plans to ensure readiness for the CQC Single Assessment Framework. For more information contact us at cqc@dkjsupportservices.co.uk
Work with Us
Are you looking for project work and have worked in health and social care?
We are pleased to be looking for more Associates to work on national projects and provide interim support to primary care and social care organisations.
If you have experience working in primary or social care, we would love to hear from you and have a chat with you about how you can support us with our growing portfolio of work in these sectors.
If you are interested, please drop us your CV or a short personal statement to our Operations Manager at claire@dkjsupportservices.co.uk.
We look forward to hearing from you 😊
DKJ Chats August 2024
