While CQC compliance responsibility truly falls with teams and how they perform their jobs as well as the leadership, the actual ‘paperwork’ of compliance generally falls to one person. That’s a lot of pressure on somebody’s shoulders. Even more so when you throw audits and CQC registration into the mix!
Release some pressure with a package of support from DKJ:
We have a lot of experience supporting health and social care teams with their compliance. Read about some of our projects below:
In 2021 we supported several GP practices rated as ‘required improvement’ to ensure they were CQC ready. By utilising the GP Resilience Funding, available to all practices, DKJ associates worked with GP partners and their practice managers to complete a thorough mock inspection of their practice.
They developed an action plan and helped implement any immediate actions that may be required. We have added value to the process by providing peer support to practice managers and GP partners.
We have set up and facilitated meetings between the practice GP partners and DKJ GP partners who run a ‘Good’ practice.
Our clients have found this process extremely positive and have been delighted with the peer to peer support they have received as this has provided assurance to them. This work is ongoing.
In early 2020, DKJ were commissioned by a CCG to undertake a 2-day mock inspection for each of their 24 GP practices. Many were at risk of either being rated ‘inadequate’ or ‘requiring improvement’ therefore the aim of the project was to work with each practice to make sure that they would rate as ‘good’ or ‘outstanding’.
Due to the pandemic, we were only able to complete 11 of the mock inspections. However, the feedback we received from each of the practices was that they had found the targeted approach to the onsite visit extremely helpful and the follow up action plan useful.
Some of those initial GP practices have since gone on to be rated as ‘Good’.
In late 2020, we were commissioned by a London-based clinical lead to support them with setting up a primary care service within their local area. We worked with the clinician to set up a limited company so they can now bid for contracts, registered them with the CQC and developed all their key policies, procedures and protocols. This work is still ongoing.
In late 2021, we supported an online personalised healthcare organisation in establishing whether they were required to register with CQC. We designed a workshop which focused on the services which the organisation provided to determine whether they were defined as registered activities and focused on governance requirements needed for registration.
We have conducted many Health Needs Assessments (HNAs) for diverse communities including gypsy and traveller populations, BAME communities and LGBTQI+ communities, for local authorities and clinical commissioning groups.
Our aims are always to achieve the following outcomes for each HNA:
DKJ was brought in to conduct social engagement with Hard to Reach communities including BAME women, LGBT older community, people living a learning disability, those with partial or full hearing loss, religious groups and wider BAME and LGBT groups within the Hull and East Riding area.
We have been able to engage these groups and communities to provide feedback on several health care service changes including a response to the Urgent Care Strategy and internal public sector working practices. We have also supported these groups, working with Humberside Police, in reporting hate crimes and incidents.
In early 2022, we were commissioned by 7 GP practices in the South East who are merging to become one practice to register the new entity with CQC. As part of this support, we have prepared all relevant documentation including a new statement of purpose, policies and procedures, de-registered the individual practices, undertaken the Registered Manager process and provided full management of the online process. This project is ongoing.
In early 2022, we were commissioned by a community health service in London to undertake a review of their policies and procedures to ensure that they were fit for purpose, robust and CQC ready. As part of this project, we reviewed over 100 policies and procedures which may be required under the 5 KLOEs and provided feedback where amendments or developed new policies and procedures were required.
We initially needed a CQC audit for a GP Practice which we had taken on under an APMS contract and contacted DKJ Support Services to deliver this piece of work I late 2019. Following the development of the CQC action plan, we engaged the services of Kiran Johnson to support us with all aspects of practice management including further CQC registration activities, finance, HR and business services for a further 12 months. We have been pleased with the level of support provided by DKJ Support Services and professionality, knowledge and expertise provided by Kiran Johnson in her role as an interim Practice Manager