Choose our team of experts at DKJ to train you and your team in statutory, mandatory CQC training, which ticks the boxes for both CQC and your organisation. Delivered from the perspective of health and social care, and with plenty of inspiring examples from other industries, you can be assured that we cover everything you need to meet the Care Quality Commission (CQC) requirements.
DKJ offers a range of practical, affordable mandatory training courses that cover essential topics such as regulatory compliance, staff responsibilities, effective communication, and leadership skills. These courses are tailored to ensure that both clinical and non-clinical staff in your organisation are fully equipped to provide the highest standard of care, meeting all CQC’s fundamental standards. Our goal is to help your clinic stand out by providing safe, compassionate, and high-quality care that meets the needs of your patients.
Clients tell us they love how our CQC mandatory training rolls theory and practice into one, whilst also giving you and your team the time and headspace to focus on key areas that will benefit your organisation.
Trusted By
The CQC Single Assessment Framework webinar I attended, covered the CQC’s plans and how this new framework is different to the CQC’s previous inspection process. The detail was highly relevant and prompted me to explore with my colleagues and staff, the key areas for the CQC and the essential evidence the CQC will expect from our GP Practice. A great webinar and very thought provoking and highly recommended for GP Practice Managers and staff involved in the CQC Planning process.
Find a CQC Training Course for You
Learn all about the CQC’s latest assessment framework, preparing your organisation to meet these standards with confidence.
An interactive course to ensure your staff fully understand their roles and responsibilities under CQC regulations.
This course, available as a live session or via video, focuses on improving the essential communication channels in your organisation that CQC check as part of their assessments. Delivered with our comms partners at Primary Care Comms Clinic.
- Infection Control Training
- Health & Safety Training
- Using Chaperones Training
- HR Basics Training
- Safeguarding Training
- Customer Service Training
- Resilience Training
- Handling Difficult Conversations Training
- Conflict Management Training
- Equality & Diversity Training
- Improving Patient Experience Training
- Encouraging Whistleblowing and Speaking Up Training
- Using Social Media Training
- Making Information Accessible Training
- Defining Your Vision and Values Training
- Business Planning Training
- Planning for the Future Training
- Introduction to Finance Training
- Improving Quality Training
CQC Mandatory Training: Introduction to the New Single Assessment Framework
Learn all about the CQC’s latest assessment framework, preparing your organisation to meet these standards with confidence. This course also provides guidance on how to collect the evidence required for inspections and audits.
Training plays a critical role in helping health and social care teams understand and apply the new Single Assessment Framework from the CQC. This framework focuses on five key questions—safe, effective, caring, responsive to people’s needs, and well-led—which guide CQC’s assessments. Through CQC training and CQC mandatory training courses, professionals can familiarise themselves with how to meet the expectations under these key questions.
The training provided by DKJ includes real-world examples and scenarios that help teams understand their responsibilities and implement the latest regulations effectively. By embedding theory with practice, it equips staff with essential skills for improving care quality. The training also highlights the importance of effective communication, proper risk assessments, and understanding how to achieve a safe and compassionate care environment, all of which are essential for meeting CQC standards.
Incorporating these training courses will ensure that the team can apply the guidance from the CQC efficiently, ensuring a smooth transition into compliance with the new Single Assessment Framework.
Team Training Courses for CQC Mandatory Compliance
An interactive course to ensure your staff fully understand their roles and responsibilities under CQC regulations. This course covers statutory and mandatory training topics, ensuring compliance with the CQC’s expectations.
At DKJ, our interactive CQC mandatory training courses are designed to help healthcare providers meet the new CQC assessment requirements. Our training ensures that your staff fully understand their roles and responsibilities under the updated CQC regulations, which now assess services based on quality statements instead of the previous key lines of enquiry (KLOEs).
The CQC has retained its five key questions (safe, effective, caring, responsive to people’s needs, and well-led) and its 4-point ratings scale. However, services are now assessed using six evidence categories, both on site and off site. The types of evidence considered vary based on sector groups. At DKJ, we train your team to gather the right evidence and provide information that aligns with these new requirements, helping you meet CQC compliance expectations.
Our CQC training covers statutory and mandatory training topics, helping your organisation stay up-to-date with CQC’s evolving approach. We help staff understand how CQC gathers evidence, the importance of submitting accurate Provider Information Returns (PIRs), and how the scoring system for ratings works. By preparing your team through real-world scenarios and practical skills, we ensure your service is ready for both planned and responsive CQC assessments.
After the CQC completes its assessment, it will use a scoring system to produce a rating for your service. At DKJ, we teach you how to interpret these ratings and reports, as well as how to check the factual accuracy of the CQC’s draft assessment report. Our goal is to help your service maintain high-quality care while fully complying with CQC’s expectations.
By attending our CQC mandatory training courses, your team will be equipped with the knowledge and skills to meet the CQC’s updated regulatory framework and ensure your organisation provides safe, effective, and compassionate care.
CQC Training and Communications Training
This course, available as a live session or via video, focuses on improving the essential communication channels in your organisation that CQC checks as part of their assessments. Delivered with our communications partners at Primary Care Comms Clinic, it provides key communication skills training necessary for high-quality care services.
The CQC checks key communication channels during assessments to ensure compliance with regulations and the delivery of high-quality care services. Here are the essential communication areas:
Internal Staff Communication: The CQC reviews how effectively information flows between staff and management. Ensuring that staff understand their responsibilities and receive updates on safety protocols is critical. CQC mandatory training helps teams improve these channels, ensuring everyone is aligned with regulations.
Patient Communication: CQC assesses how well organisations communicate with patients about their care, treatment, and options. This includes ensuring that information is accessible and understandable, addressing the specific needs of patients.
External Communication: CQC looks at how providers share information with other healthcare organisations, ensuring continuity of care when patients move between services. CQC training helps teams improve their ability to communicate critical data promptly and accurately.
Reporting to Regulatory Bodies: Proper communication with regulatory bodies like the CQC and safeguarding agencies is vital. Providers must report issues such as safeguarding concerns quickly. Training ensures staff know how to handle these channels effectively.
Improving these channels through mandatory training courses strengthens organisational readiness for CQC assessments, ensuring effective, safe, and responsive care services.
CQC Mandatory Training to Meet the Safe Key Question
Our CQC mandatory training courses are designed to cover crucial areas required for safe and effective practice, such as:
- Infection Control Training
- Health & Safety Training
- Using Chaperones Training
- HR Basics Training
- Safeguarding Vulnerable patients and adults Training
At DKJ Support Services, we understand that safety is a top priority for the CQC and healthcare organisations. Our CQC mandatory training courses help your team create a culture of openness and collaboration, where everyone is committed to keeping people safe from harm, bullying, neglect, and discrimination. Through our training, staff learn how to protect people’s rights, ensuring their liberty is respected in line with legislation.
Our CQC training also focuses on how to respond when safety concerns or improvement ideas are raised. We teach teams to embrace these opportunities to learn and improve, ensuring that safety is continuously enhanced. By providing skills to identify areas of high safety risks, our training helps your organisation develop collaborative solutions to tackle these issues effectively. Additionally, we support your leaders in ensuring there are enough well-trained staff to deliver safe care that prioritises choice, control, and individual wellbeing throughout the care journey.
By combining our training with real-world scenarios, we help your team feel confident in maintaining safety while empowering individuals to make positive choices in their lives.
CQC Mandatory Training Courses to Meet the Caring Key Question
These courses ensure your staff can provide high-quality care, addressing key topics such as:
- Customer Service Training
- Resilience Training
- Handling Difficult Conversations Training
- Conflict Management Training
At DKJ Support Services, our CQC training focuses on ensuring that people are treated with kindness, compassion, and dignity at every stage of their care. Our CQC mandatory training courses help your team understand the importance of treating each person as an individual, respecting their choices, and supporting them to achieve the best possible outcomes. Through this training, staff learn how to create an environment where people feel valued, and their experiences are taken seriously.
Our training emphasises the importance of respecting people’s privacy, promoting independence, and enabling them to make choices about their care. We teach staff how to respond effectively to people’s immediate needs while balancing long-term goals, such as helping them live as independently as possible. We also focus on the wellbeing and enablement of your workforce, ensuring they have the skills and support needed to deliver compassionate and personalised care.
Through our CQC mandatory training, your team will be fully equipped to meet CQC standards, fostering a culture of empathy, respect, and continuous improvement in how people are treated and supported.
Mandatory Training Courses for Effective CQC Compliance
Equip your team with the skills to ensure CQC compliance in the effective delivery of care through:
- Equality & Diversity Training
- Improving Patient Experience Training
- Encouraging Whistleblowing and Speaking Up Training
- Using Social Media Training
- Making Information Accessible Training
CQC Mandatory Training to Meet the Well-Led Key Question
Ensure your clinic is well-led with our training courses, which include:
- Defining Your Vision and Values Training
- Business Planning Training
- Planning for the Future Training
- Introduction to Finance Training
- Improving Quality Training
Need Help Choosing the Right CQC Mandatory Training Courses?
Our experts are here to guide you through the CQC mandatory training process and ensure your team is fully prepared to meet CQC’s fundamental standards.
DKJ helps health and social care teams to manage their work, win more work, and meet CQC compliance requirements. That’s because we want more families to benefit from good health and social care. Our family-owned business works nationally, and we’re happiest when we’re supporting busy teams and taking away the headaches of paperwork and processes for them.