October 2023 Newsletter

Good afternoon

There is a lot happening at DKJ during October including preparing GP Practices for the CQC Single Assessment Framework which is being rolled out from November 2023 and making sure PCNs have submitted their ARRS Workforce Planning returns.

Come join one of our sessions which are listed under Events and take a read of some the services we are providing at DKJ.

As always, if you have any questions please do get in touch anytime!


CQC Single Assessment Framework Roll Out – Beginning from November 2023

CQC are beginning to roll out the new Single Assessment Framework from November 2023 and this will replace the current CQC inspection process you are all familiar with.

From November, the new Framework will be rolled out regionally, starting with providers in the South of England including those practices in Berkshire, Buckinghamshire, Cornwall, Devon, Dorset, Gloucestershire, Hampshire, Kent, Oxfordshire, Somerset, Surrey, Sussex and Wiltshire. The schedule assessments will be prioritised by considering the level of risk, so not all providers will need to have an immediate assessment.

In other regions, CQC will continue to use the current assessment framework for now but will be rolled out to all the country by the end of March 2024.

Are you ready for this change? Don’t worry if you’re not, we are here to help. To learn more, you can:

👩‍🎓 Join one of our CQC Masterclasses

💺 Book your seat at our next CQC in General Practice Chats

☎ Arrange a call with one of our team to discuss more about these changes and how our CQC Assessment and Evidence Digital Tool, Pathfinder, can help you prepare.

Please do feel free to get in touch with us at cqc@dkjsupportservices.co.uk or visit https://dkjsupportservices.co.uk/events/


PCN Managers Chat – Monday 2 October 12.00-12.30

Come and join other PCN Managers and Practice Managers form across the country chat about all things PCN at our free PCN Chat which is held on the first Monday of the month.

During our September PCN Chat we discussed:

  • Network Agreements
  • Planning for 2024
  • Capacity Access and Improvement Plans including how these are being monitored.
  • Recruitment and retention issues of ARRS roles
  • Online consultation services.

Want to join our next one on Monday 2 October at 12pm? Reserve your seat here https://www.eventbrite.co.uk/e/primary-care-network-chat-tickets-638070374667

Masterclass: Quality Statements – Well Led KLOE – 4th October 13.00-14.30

Practices often find the Well-Led KLOE the most difficult to evidence when it comes to CQC inspections. Join our CQC Quality Statements: Well Led Masterclass where we will be covering:

Understanding what CQC will look at under the Well Led Quality Statement and a closer look at the Well Led themes:

  • Shared Directions and Culture
  • Capable, Compassionate and Inclusive Leadership
  • Freedom to Speak Up
  • Equality, Diversity and Inclusion
  • Governance, Management and Sustainability
  • Partnership and Community
  • Learning, Improvement and Innovation
  • Environmental Sustainability

Book your place here: https://www.eventbrite.co.uk/e/masterclass-quality-statements-well-led-tickets-594517296237

CQC in General Practice Chat – Thursday 26 October 2023 9.00-9.30

Join other practices from across the country chat all things CQC!

At September’s CQC in General Practice Chat we discussed:

  • The Single Assessment Framework and the roll out beginning with practices in the south.
  • The Priority Quality Statements for General Practice and their corresponding evidence categories for the Single Assessment Framework.
  • Update to Mythbuster 106 and what CQC will be looking for when assessing your ARRS roles.
  • Hot Topic Inspection Themes for the 5 KLOEs
  • DKJ most frequently asked CQC questions.

Fancy joining our next CQC in General Practice? This will be on held on Tuesday 26 October at 9.00am (a Zoom link will be sent the day before) – make sure to book here https://www.eventbrite.co.uk/e/cqc-in-general-practice-chat-tickets-463638554397

DKJ Services


We are now beginning to demo our digital CQC assessment and evidence tool Pathfinder but how can it help you get through your PCN Inspection?

Designed by us and powered by Redmoor Health, Pathfinder is our easy-to-use digital tool which helps you and your team prepare for your CQC assessment.

  • View each Key Line of Enquiry Quality Statement
  • Assess your organisation against what Good looks like
  • Securely upload your evidence to each of the quality statements.
  • Prioritise next steps in a CQC action plan.

We have different packages of support which compliment Pathfinder, take a look!

Package One : Focused Support

Includes access to our CQC Assessment Tool, Pathfinder.

  • Focused support on specific Key Lines of Enquiry following CQC Assessment.
  • Action Plan Advice, Guidance and Support
  • 6-month access to DKJ CQC Helpdesk

Package 2: Full CQC Mock Inspection

Includes access to our CQC Assessment Tool, Pathfinder.

  • Full Mock Inspection based on 5 Key Lines of Enquiry.
  • Policy and procedure review including clinical searches ensuring all evidence is available and up to date.

Action Plan Advice, Guidance and Support.

6-month access to DKJ CQC Helpdesk.

Package 3: Full CQC Mock Inspection and Practice Readiness

Includes access to our CQC Assessment Tool, Pathfinder.

  • Full Mock Inspection based on 5 Key Lines of Enquiry.
  • Policy and procedure review including clinical searches ensuring all evidence is available and up to date.

Action Plan Advice, Guidance and Support.

  • Implementation, embed and monitor actions identified ready for CQC inspection.
  • Provision of templates, as required.
  • Support Practice Staff with CQC preparation for current and new processes/

12-month access to DKJ CQC Helpdesk.

We also have a list of Add On Services including policy and procedure reviews, ‘deep dives’ into KLOEs and Single Assessment Framework Readiness.

If you would like to chat about this, please message cqc@dkjsupportservices.co.uk

Digital and Transformation Managed Service for Primary Care Networks

We are thrilled to be delivering another service with our friends Redmoor Health – the PCN Digital and Transformation Managed Service.

Our PCN Digital and Transformation Managed Service (DMS) brings together a multi-disciplinary team of primary care specialists and digital technology experts to support your PCN with Digital Improvement and Transformation and PCN Management. So what do we do?

Support your PCN leadership team to understand current national and ICB asks.

Hand hold you through the implementation of digital requirements and initiatives such as the Capacity and Access Improvement Plans.

Guide and support staff and leaders to understand and make the most of the practice and PCN tools.

Advising, guiding and training to shape your digital health provision roadmap.

Complimentary access to the PCN Profiling tool, Digital Maturity Index.

Provision of PCN Management including workforce planning and meeting contractual requirements, where required.

With funding options available through ARRS, Modern General Practice Transition or CAP funding, we can work flexibly to meet your local needs.

Fancy a chat about how we can support your PCN through this service? Get in touch info@dkjsupportservices.co.uk

Redmoor Digital Journey Planner – New Telephony Module

Difficulties in getting through to primary care services via telephone are a widely reported problem across the country. This new Telephony module from the Digital Journey Planner (DJP) has been designed to help PCNs and Practices understand how they can make relevant changes and improve processes such as call flows, call queuing and call backs to support access and demand.

With tools and resources to help you make the most of the systems you have, this module takes the stress out of improving telephone access.

To find out how 1000’s of practices are using the DJP to plan their digital improvement journey, and why everyone is clamouring for this module – contact Redmoor Health at hello@redmoorhealth.co.uk

Work with Us

Are you looking for project work and have worked in health and social care?

We are pleased to be looking for more Associates to work on national projects and provide interim support to primary care and social care organisations. We are especially keen to hear from experienced bid writers who have worked in the sector and would like to pick up some project work.

If you have experience working in primary or social care, we would love to hear from you and have a chat with you about how you can support us with our growing portfolio of work in these sectors.

If you are interested, please drop us your CV or a short personal statement to our Operations Manager at claire@dkjsupportservices.co.uk.

We look forward to hearing from you 😊

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