Last updated: 01 July 2023
The website www.dkjsupportservices.co.uk (the Site) is operated by DKJ Support Services Limited (“we”, “us”, “our”), a company incorporated in England and Wales under company number 09498241.
Our registered office is at Office F1, Beverley Enterprise Centre, Beck View Road, Beverley, HU17 0JT.
We are committed to protecting your privacy and complying with our data protection obligations under the Data Protection Act 2018 (the DPA 2018), the UK General Data Protection Regulation 2016/679 (the UK GDPR) and any other applicable UK legislation (together, Data Protection Law).
When you interact with us or use the Site, we act as the data controller of your personal data. This means that we are responsible for processing your personal data and deciding how to use it.
This privacy and cookies notice explains the types of personal data we may collect about you when you interact with us, why we collect it, what we use it for and what rights you have over that data.
Personal data is any information about an identifiable person. Processing is anything we do with your personal data, including using, storing, sharing and deleting it.
This notice was last updated on the date shown at the top. We may change this notice at any time by posting an updated version on the Site and will make reasonable efforts to bring any material changes to your attention. You may wish to check it before using the Site as any changes will be effective from the date that they are made.
If you have any concerns or would like further information about our use of data or this notice in general, you can contact our team at info@dkjsupportservices.co.uk or on 01482 643108.
We collect, store and use the types of personal data set out in the table at the end of this notice.
We will use your personal data for the purposes set out in the table at the end of this notice.
When we share personal data, we do so in accordance with Data Protection Law. We may share certain personal data, where necessary, with employees, contractors, consultants or advisers, to facilitate sales and for general commercial purposes.
In addition, where necessary, your personal data may be shared with:
We may also provide third parties with aggregated but anonymised information and analytics about our customers. Before we do so, we will make sure that it does not identify you.
In some cases when we share personal data, it will involve the transfer of that personal data to countries outside the UK which have different data protection standards to those which apply in the UK.
Where we transfer personal data outside the UK, we will ensure that there are adequate safeguards to protect your privacy rights under Data Protection Law. You can request a copy of the safeguards we have put in place by contacting us using the details at the top of this notice.
We and our third-party service providers use cookies and similar technologies to collect information about, and relevant to, your usage of the Site. Cookies are small text files that are stored on your computer when you visit the Site. It is standard practice to use cookies to make your experience better when using a website.
We use the following categories of cookies and similar technologies on this Site:
When you visit the Site for the first time (and periodically after that), we will request your consent to the setting of all cookies other than strictly necessary cookies.
You can delete existing cookies and disable some or all types of cookies in future if you wish.
To disable some or all types of cookies, you will have to either change the settings on your browser or use the cookie manager tool on the Site. See https://www.allaboutcookies.org/manage-cookies/ for information on how to change your browser settings. If you change your mind, you can enable cookies again at any time.
Disabling cookies on your browser may stop the Site from working properly.
To find out more about cookies please visit www.allaboutcookies.org.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
This Site may contain links to other websites over which we have no control. We are not responsible for and do not review or endorse the privacy policies or practices of other websites which you choose to access from this Site. We encourage you to review the privacy policies of those other websites, so you can understand how they collect, use and share your personal information.
We respect your rights to privacy and will respond to requests for access or control over information about you in accordance with Data Protection Law. We may require you to verify your identity before we take any action.
Depending on the reason we have your personal data, you have a right to:
These rights are limited in some situations under Data Protection Law – for example, where we can demonstrate that we are under a legal obligation to process your data.
If you wish to exercise any of these rights, please contact us using the details at the top of this notice.
You have a right to object to our processing of your personal data and ask us to stop doing so. If we are processing your personal data for direct marketing purposes (which includes profiling to the extent that it is related to such direct marketing) and you object to this, we will stop processing your personal data immediately.
If our processing of your personal data is in the public interest or pursuant to our legitimate interests and you object to this, we will stop processing your personal data unless we have compelling reasons which override your interests, or our use of your personal data is for the establishment, exercise or defence of legal claims.
We hope that we can satisfy any queries you may have about the way we process your data. However, if you have unresolved concerns, you also have the right to complain to data protection authorities (in the UK, the Information Commissioner’s Office). You can call the ICO on 0303 123 1113 or go to their website: https://ico.org.uk/make-a-complaint/
Your personal data will only be kept for as long as necessary for our purposes. Specific retention periods are set out in the table at the end of this notice.
At the end of the specified retention periods, your personal data will either be securely destroyed or anonymised, unless we are required to keep it to comply with our legal obligations.
We process your personal data in accordance with the following principles:
When we ask for your personal data we will tell you whether you are required by law or contract to provide it, and what will happen if you do not provide the data.
Any request for consent to the processing of your personal data will be made directly to you and will include information about why we require the personal data and what will be done with it.
We will only process personal data when we have a lawful basis for doing that processing. The table at the end of this notice sets out the lawful basis we rely on for each type of data we process.
We will choose one of the lawful bases in the UK GDPR to justify how we use your personal data. These are:
This privacy and cookies notice was created using a template from Sparqa Legal (https://www.sparqa.com), February 8, 2023.
The table below sets out detailed information about the types of personal information we collect, our purposes for processing, the basis for processing and the retention period for the personal data.
| Category of personal data | Purpose of processing | Lawful basis for processing | Retention period |
|---|---|---|---|
| Name and contact details | To contact you with information, newsletters and marketing materials about our products and services | Consent | For three years since you gave consent, or until you withdraw consent if earlier |
| Payment information | To take payment For fraud prevention and detection | Performance of contract Compliance with legal obligation | For three years since you last logged on to the Site |
| Contact history | To provide customer service and support To train our staff | Performance of contract Legitimate interests in dealing with complaints or claims | For three years since you last logged on to the Site |
| Purchase history | To find out what products you like | Consent | For three years since you gave consent, or until you withdraw consent if earlier |
| Browser, device and Site usage information | To improve the Site and its resources To protect the Site against fraud | Performance of contract Legitimate interest in maintaining our Site | For three years since you last logged on to the Site |
| Customer comments and product reviews | To improve our products and services | Performance of contract Legitimate interest in dealing with complaints or claims and improving our products and/or services generally | For three years |
| Information generated in the course of the use of our products and services | For internal research and service development purposes To improve and test the features and functions of our Site | Performance of contract Legitimate interest in maintaining our Site and improving our products and/or services generally | For three years |
| Information collected through cookies and similar technologies | To conduct and store Site usage analytics, statistical and trend analysis and market research To generate customer profiles to facilitate marketing initiatives | Consent | For three years since you gave consent, or until you withdraw consent if earlier |