Leadership and management get used interchangeably all the time in general practice – but they’re not the same skill, and confusing the two is one of the most common reasons teams underperform or feel unsupported. This Masterclass helps you understand the distinction clearly, and build confidence in both.
We’ll start by separating the two out properly: management as the practical, structured side of getting things done – processes, performance, resources, delivery – and leadership as the people side – direction, motivation, trust, and culture. We’ll look at why practices and PCNs need both, why one without the other causes real problems, and where you might be naturally stronger so you know what to actively develop. From there, we’ll cover practical tools for effective management, including delegation, accountability, and performance conversations, alongside practical approaches to effective leadership, including building trust, communicating vision, and leading through change.
You’ll leave with a clearer sense of your own style, practical techniques for both leading and managing well, and the confidence to flex between the two depending on what your team needs.
Course Format
This course will be delivered via Microsoft Teams. You’ll receive your joining link a few days before the session. Each course runs with 3–12 delegates to support active participation and small-group discussion.
Please install Microsoft Teams on your own device before the course (rather than sharing a device with colleagues). As our sessions are fully interactive, please ensure your camera is switched on, and that your microphone and speakers are working.
If you need help using Microsoft Teams, support is available at:
- General Teams support: https://support.microsoft.com/teams
If you need to cancel your place, please let us know at least 24 hours in advance.
Please note that repeat non-attendees may not be invited to future Masterclasses and Deep Dives and may incur a fee.
Costs
All Masterclasses and Deep Dives are included free of charge for DKJ Health Hub and DKJ Pathfinder members as part of their subscription.
If you are not a DKJ Health Hub or DKJ Pathfinder member, the fees are: £30 per Masterclass and £15 per Deep Dive, per person. We will send you a payment link before the session, and kindly ask that payment is made before the session begins.
If you would like to join the DKJ Health Hub or subscribe to DKJ Pathfinder, please contact us at info@dkjsupportservices.co.uk